Returns & Refunds Policy

Due to the perishable nature of our premium meats, we cannot accept physical returns once the product has left our cold chain. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Examine your package immediately upon arrival to ensure all vacuum seals are intact and the product is at the correct temperature.

• 2.
  Document Issues

  In the event of a discrepancy or quality concern, take clear photographs of the product and the shipping label as evidence.

• 3.
  Contact Support

  Email our butchery team at [email protected] within 24 hours of delivery with your order number and the photos of the issue.

• 4.
  Resolution Processing

  Our team will review your claim within 48 hours and issue a store credit, refund, or schedule a priority redelivery for your items.